cd44bd Privacy Policy

This Privacy Policy ("Policy") describes how cd44bd ("cd44bd", "we", "us", "our") collects, processes, stores, and protects personal data submitted by users ("you", "your", "Player") when accessing or using the website at https://cd44bd.bio and all associated services (collectively, "the Service").

By registering an account or continuing to use the Service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Service.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy. cd44bd reserves the right to update this Policy at any time. The effective date at the top of this page reflects the most recent revision. Continued use of the Service after any update constitutes acceptance of the revised Policy.

2.1 Information You Provide Directly

When you register, verify your account, contact support, or use any feature of the Service, you may provide us with the following categories of personal data:

• Identity data: Full name, date of birth, gender, nationality, and government-issued identification document details (National ID, passport, or driving licence).
• Contact data: Email address, phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Account credentials: Username, password (stored in hashed form — never in plain text), and security question responses.
• Financial data: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), transaction amounts, and payment method verification documents.
• Communication data: Messages sent to our support team, feedback submitted through the platform, and any other voluntary correspondence.

2.2 Data Collected Automatically

When you access the Service, our systems automatically collect certain technical and usage data:

• Device & technical data: IP address, device type, operating system version, browser type and version, screen resolution, and time zone setting.
• Usage data: Pages visited, games played, betting history, session duration, click-path data, and feature interactions.
• Cookie data: Information stored via cookies and similar tracking technologies as described in Section 7 of this Policy.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS-level location data.

2.3 Data from Third Parties

In limited circumstances, cd44bd may receive personal data about you from third parties, including:

• Payment processors (bKash, Nagad, Rocket) confirming transaction status and account ownership.
• Identity verification service providers used to conduct Know Your Customer (KYC) checks.
• Fraud prevention and anti-money laundering databases used to screen for prohibited activity.
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) in relation to game session data and RNG certification records.

3.1 Service Operation

The primary purpose of collecting your personal data is to operate and deliver the Service. This includes creating and managing your account, processing deposits and withdrawals in Bangladeshi Taka (BDT), settling bets, awarding bonuses, and providing customer support. Without this data, we cannot provide the Service to you.

3.2 Security & Fraud Prevention

cd44bd uses your data to detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, money laundering, and other prohibited activities. This is a legitimate and necessary use of your data that protects both you and the integrity of the platform.

3.3 Legal & Regulatory Compliance

We are required by applicable law to retain certain data for specified periods, to conduct identity verification checks, and in some circumstances to disclose data to competent authorities. Any such disclosures will be made only to the extent legally required and will not go beyond what is mandated.

3.4 Platform Improvement

Anonymised and aggregated usage data is used to understand how players interact with the Service, identify performance issues, develop new features, and improve the overall user experience. This analysis does not identify individual users.

3.5 Marketing Communications

With your explicit consent, cd44bd may send you promotional communications about bonuses, new games, seasonal offers (such as Eid promotions, Pohela Boishakh specials, BPL cricket betting offers, and IPL promotions), and platform updates. You may opt out of marketing communications at any time by contacting our support team at [email protected] or by using the unsubscribe mechanism in any marketing email you receive.

3.6 Responsible Gaming

cd44bd may use behavioural data — including deposit frequency, bet sizes, session length, and loss patterns — to identify players who may be experiencing gambling-related harm. Where such indicators are detected, we may proactively reach out with information about our responsible gaming tools. This use of data is in your interest and is governed by our Responsible Gaming Policy.

cd44bd processes your personal data under the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payments, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, KYC verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given specific, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.1 Service Providers

cd44bd shares personal data with carefully selected third-party service providers who assist us in operating the Service. These include payment processors, KYC verification providers, cloud hosting providers, and customer support software vendors. All such providers are contractually bound to process data only on our instructions and to maintain appropriate security standards.

5.2 Game Providers

When you access games hosted by third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), limited session data — such as your player ID, game session token, and bet amounts — is shared with those studios for game delivery purposes. These providers operate under their own data protection frameworks.

5.3 Law Enforcement & Regulatory Bodies

cd44bd will disclose personal data to law enforcement agencies, government bodies, or regulatory authorities where required to do so by law, court order, or in response to a lawful governmental request. We will notify you of any such disclosure where legally permitted to do so.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of cd44bd's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and the applicable privacy terms that will govern your data following the transfer.

5.5 No Sale of Data

cd44bd does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial use under any circumstances.

cd44bd retains personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the site to remember information about your visit, such as your language preference or login status, to make your next visit easier and the site more useful to you.

7.2 Cookies Used by cd44bd

• Strictly necessary cookies: Required for the Service to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Performance cookies: Collect anonymised data about how users interact with the platform (pages visited, error rates, load times). Used to improve Service performance.
• Functional cookies: Remember your preferences such as currency display (BDT / ৳), language, and notification settings.
• Analytical cookies: Help cd44bd understand aggregate user behaviour patterns. Data from these cookies is not linked back to individual identities.

7.3 Managing Cookies

You may configure your browser to refuse or delete cookies at any time. However, disabling strictly necessary cookies will impair your ability to log in and use core features of the Service. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

As a user of cd44bd, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained for legal and regulatory reasons and cannot be erased on request.
• Right to restriction: You may request that we restrict the processing of your data while a complaint or correction request is being resolved.
• Right to data portability: Where processing is based on your consent or contract performance, you may request that your data be provided to you in a structured, machine-readable format.
• Right to object: You may object at any time to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

cd44bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit.
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents.
• Bcrypt hashing for all stored passwords — your password is never stored in plain text.
• Role-based access controls limiting employee access to personal data to those with a legitimate operational need.
• Regular third-party security audits and penetration testing of the platform infrastructure.
• 24/7 automated intrusion detection and anomaly monitoring systems.
• Two-factor authentication (2FA) available for all player accounts and mandatory for all internal administrative access.

Despite these measures, no online system is completely immune to security threats. In the event of a data breach that poses a risk to your rights and freedoms, cd44bd will notify affected users without undue delay and take all reasonable steps to contain and remediate the incident.

The Service is strictly intended for individuals aged 21 years or older. cd44bd does not knowingly collect personal data from anyone under the age of 21. If we become aware that data has been submitted by or on behalf of a person under this age threshold, we will immediately delete that data and close any associated account. If you believe a minor has registered an account on cd44bd, please contact us immediately at [email protected].

Some of cd44bd's service providers and game studio partners operate servers located outside Bangladesh. Where your personal data is transferred to a different jurisdiction, cd44bd ensures that appropriate safeguards are in place — such as contractual data protection clauses — to maintain an equivalent level of protection for your data regardless of where it is processed.

cd44bd will not transfer your personal data to any country or entity that does not provide adequate data protection guarantees.

cd44bd may revise this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features of the Service. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Your continued use of the Service following the publication of any revised Policy constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way cd44bd handles your personal data, please reach out to our dedicated privacy support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

Email: [email protected]

cd44bd commits to acknowledging all data-related enquiries within 48 hours and providing a substantive response within 30 calendar days.